Passport Fraud Center -New Fraud Monitoring System for CECU Debit Cards
CECU is committed to maintaining our members’ security. Recently, we added a new fraud monitoring system called Passport Fraud Center. There is no charge for this service and it is automatic. Please read the frequently asked questions below to learn more.
Frequently Asked Questions:
What is Passport Fraud Center?
Passport is a fraud monitoring program that will monitor your debit card transactions for suspected fraud 24 hours a day, 7 days a week
What types of transactions does Passport consider suspicious for fraud?
Passport continually analyzes criminal behavior and documents trends associated with card fraud. This includes the types of items purchased and the dollar amounts spent among other things. At the point of sale, when a transaction is being authorized, Passport assigns a risk value to the transaction. When the risk of fraud is “very high,” the authorization is declined and Passport will attempt to contact you.
How will this affect my existing card?
There will be no change to your current service unless you experience fraudulent or suspicious activity with your card(s).
What happens when suspicious or unusual activity occurs?
Passport will place a temporary block on your card and attempt to contact you directly at the phone number we have on file for you to verify the transaction(s) in question. Your card may be permanently blocked if we cannot establish contact with you after a reasonable amount of time has elapsed.
What happens if fraud occurs?
Once you confirm the transactions as fraud, your card will be permanently blocked and you will be reissued a new card within the normal reissue time frame (7-10 business days for domestic mail and up to 25 business days for international mail).
What if the charge is legitimate but Passport is unable to contact me?
CECU reserves the right to re-open your card if you are able to contact us, or if based on prior activity or knowledge, we know the charge to be legitimate. If Passport cannot reach you by phone, a temporary block will be placed until the transaction can be validated or confirmed as fraud.
What happens if I travel somewhere new or need to make a large purchase that does not fit within the pattern of my normal activity?
Your card may be blocked; however, CECU may choose to re-open your card at anytime. We suggest you write down Passport ’s phone number and take it with you in the event that your card is blocked and you need to reach Passport immediately.
The number is: 1-888-685-2265
What will Passport ask if they contact me?
You should expect an analyst to ask you to validate if a specific transaction(s) is valid or not. In some cases, you may receive an automated phone call and will be asked to verify your transactions using your telephone keypad to respond. If you are unavailable to take the initial call, a message will be left on your voicemail.
What can I expect from Passport?
Individuals calling from Passport will identify themselves as calling on behalf of CECU and will call only when there is suspicious or unusual activity on your debit card. When they are unable to reach you, they will leave their phone number, and a short message.
Is there anything I should do?
Yes, please make sure that CECU has valid phone numbers on file for you; cell phone numbers are especially helpful. This will make the process of contacting you and verifying transactions quick and simple.
Message to Travelers: Please make note of Passport ’s phone numbers, especially if you plan to do some traveling. You may also check the status of your card with Passport at any time. This is especially important if you are traveling outside of the country. You may call and check the status of your card 24/7.
You may reach Passport Fraud Center at:
US toll free: 1-888-685-2265
